Responsibilities:
- Provide telephone and email based pre and post-sales technical support for our software products.
- Investigate issues reported by customers, and communicate with internal product development teams to resolve product issues.
- Able to plan, prioritize and organize workload, consistently working within service standards and agreed objectives.
- Some travel, local and international may be required in a supporting role for events.
- Some travel, local and international may be required in supporting customers in a technical capacity for post and pre sale opportunity.
Qualifications and Must Have Skills:
- Degree or Diploma in Computer Networking, Information Technology, Computer Science or a related technical field.
- Minimum 1-2 years of relevant experience, exceptions for qualified candidates
- Outstanding verbal and written communication skills in English
- Solid understanding of the OSI model and computer networking principles (Firewalls, Network Protocols, Subnetting)
- Strong problem solving abilities, Strong team player (i.e. flexible, hard-working, fast-learner, self-motivated, results oriented)
- Knowledge of mobile computing platforms (Android, iOS, Windows Mobile and Blackberry)
Nice to have Qualifications:
- Knowledge of Active Directory, certificates, CRM solutions
- Experience with databases, Microsoft SQL server, MY SQL, Oracle
- Previous experience working with (MDM) mobile device management solutions
- Proficiency in Japanese.
In interested, to be placed in contact email Nadine at nadine@staging.jetaatoronto.ca